Most records are available to you upon verbal request. If you are not sure, please ask City staff who will be pleased to assist you.

The legislation requires that the right of access to any record (a record of information not regularly available) in the custody or control of the City must be made in writing. Please use the link at the bottom of this page to access the form to make a request for records.  You may ask either for a copy of the record or to simply examine the record.

We will process your request as quickly as possible and within 30 business days as specified in the Freedom of Information/Protection of Privacy Legislation. If the record is an old one, or involves significant staff time, the City may require a time extension of an additional 30 days.

Type of information not available to the public:

  • Third party business information
  • Personal information
  • Legal advice given to the City
  • Law enforcement material
  • Any information which will affect the economic interests of a public body information on sensitive heritage sites
  • Information dangerous to the health and safety of an individual or group of individuals

For non-commercial applicants there is no fee for the first three hours spent locating and retrieving a record. An estimate of the total fee will be given to you before providing the service. If this estimate changes, you will be notified.

Freedom of Information Fees

1. For Applicants Other Than Commercial Applicants:
(a) for locating and retrieving a record $7.50 per 1/4 hour after the first 3 hours
(b) for producing a record manually $7.50 per 1/4 hour
(c) for producing a record from a machine readable record from a server or computer $7.50 per 1/4 hour for developing a computer program to produce the record
(d) for preparing a record for disclosure and handling a record $7.50 per 1/4 hour
(e) for shipping copies actual costs of shipping method chosen by applicant
(f)  for copying records  
     (i) floppy disks $2 per disk
     (ii) CDs and DVDs, recordable or
$4 per disk
     (iii) computer tapes $40 per tape, up to 2 400 feet 
     (iv) microfiche $3 per fiche
     (v) microfilm duplication $25 per roll for 16 mm microfilm
$40 per roll for 35 mm microfilm
     (vi) microfiche or microfilm to paper                                       duplication $0.50 per page (8.5" x 11")
     (vii) photographs, colour or black and                                      white $5 to produce a negative
$12 each for 16" x 20" photograph
$9 each for 11" x 14" photograph
$4 each for 8" x 10" photograph
$3 each for 5" x 7" photograph
     (viii) photographic print of textual, graphic or                                 cartographic record, black and white $12.50 each (8" x 10")
     (ix) dot matric, ink jet, laser print or photocopy, black                  and white $0.25 per page (8.5" x 11", 8.5" x 14" or 11" x 17")
     (x) dot matrix, ink jet, laser print or photocopy, colour $1.65 per page (8.5" x 11", 8.5" x 14" or 11" x 17")
     (xi) scanned electronic copy of a paper                 record $0.10 per page
     (xii) photomechanical reproduction of 105 mm                            cartographic record/plan $3 each
     (xiii) slide duplication $0.95 each 
     (xiv) audio cassette tape (90 minutes or fewer)                             duplication $5 per cassette plus $7 per 1/4 hour of recording
     (xv) video cassette recorder (VHS) tape (120 minutes                or fewer) duplication $5 per cassette plus $7 per 1/4 hour of recording
2. For commercial applicants for each service listed in Item 1 the actual cost of providing the service


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